Frequently Asked Questions
What’s the difference between Clippings, Rootlings, Babies, and Plants?
Clippings
Come with at least 1 healthy leaf and 1 node, ready to root however you choose—whether in water, moss, or soil.
Rootlings
Come with at least 1 healthy leaf and a minimum of 1” established roots, started in either water or a sphagnum moss/perlite mix, ensuring a strong start for continued growth.
Babies
Arrive in a 2.5” pot with our house blend soil, featuring at least 2–3 healthy leaves and a minimum root length of 2”.
Plants
Come in a 4” pot with mature leaves and a well-established root system, ready to thrive in their new home.
Disclaimer: Plants are living things, and growth outcomes may vary based on care and environmental conditions. Each product is carefully hand-selected to ensure quality and readiness for its next stage of growth.
Ordering & Shipping
How long will it take to receive my order?
We typically process orders within 2-3 business days, and shipping takes an additional 3-7 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on orders over $40, because everyone deserves a little green magic without extra costs.
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with a tracking link to keep an eye on your new leafy friends.
Plant Care
Will my plant cutting come with care instructions?
Yes! Every cutting comes with a simple care guide to help it thrive from day one.
What should I do if my plant cutting doesn’t root?
Propagation can be a learning process! If you're having trouble, check our blog for tips or reach out—we’re here to help!
Are your propagation supplies beginner-friendly?
Absolutely! Our tools are selected to make plant care easy and fun for everyone, whether you're a first-time plant parent or a seasoned pro.
Returns & Refunds
Can I return a plant clipping if it doesn’t grow?
Unfortunately, live plant clippings are non-returnable. But don’t worry—reach out to us, and we’ll troubleshoot together!
What if my order arrives damaged?
While this rare happens, we don't have nay control over what happens during shipping. Please email us a photo of the damage within 7 days, and we’ll make it right.
General Questions
Do you use eco-friendly packaging?
Yes! We do our best to minimize waste and use sustainable, earth-friendly packaging wherever possible.
How can I contact you if I have more questions?
You can reach us anytime by sending us an email at [email protected]. We’re here to help!
Shipping Policy
All orders are processed within 2-3 business days. Shipping times vary depending on location but typically take 3-7 business days. If your order arrives damaged, please contact us within 7 days for assistance.
Return & Refund Policy
We accept returns on unused tools and accessories within 14 days of delivery. Unfortunately, live plant clippings cannot be returned. Please reach out if you experience an issue with your order.
Privacy Policy
Your privacy is important to us. We only collect the information necessary to fulfill orders and keep you updated on our latest plant care tips and offers. You can unsubscribe from emails at any time.
Terms of Service
By placing an order with Roots 2 Plant, you agree to our terms and conditions. While we provide care instructions, plant growth results may vary depending on care and environmental factors.
Let’s Talk Plants
Discover simple care guides, propagation tips, and everything you need to keep your plants happy and healthy. Let’s grow together, one blog post at a time!
Bottom Watering 101: When and Why to Try It
Heard people talking about bottom watering but not sure what it means? Don’t worry—it’s not some elite plant hack. It’s actually one of the best ways to water your plants, especially if you're dealing... ...more
The Dirt on Plant Care
July 01, 2025•2 min read
Can I Put My Houseplants Outside? A Seasonal Transition Guide
When the weather warms up, it’s super tempting to let your leafy friends catch some sunshine outside. And yes—many houseplants love the fresh air and extra light. But if you move them too fast, they’l... ...more
The Dirt on Plant Care
June 01, 2025•2 min read
Moss vs. Water: Which Propagation Method Is Right for You?
Trying to root a new plant cutting but not sure if you should use water or moss? You’re not alone! Both methods work—but they each have their strengths (and quirks). Let’s break it down so you can pic... ...more
Plant Parent Essentials ,The Dirt on Plant Care
May 01, 2025•2 min read
Why We Love Clear Nursery Pots (and You Will Too)
Let’s be real: watching roots grow is plant parent magic. And with clear nursery pots, you get a front-row seat to all the action. These see-through pots aren’t just cute—they’re super smart for plant... ...more
Plant Parent Essentials ,The Dirt on Plant Care
March 01, 2025•1 min read
Watering 101: Don’t Kill Your Plants With Kindness
Let’s be honest: most houseplants aren’t dying from neglect… they’re drowning. Overwatering is the #1 plant killer, but it’s also super easy to avoid once you learn how to water like a pro. Here’s ho... ...more
The Dirt on Plant Care
December 15, 2024•1 min read
Root Rot: What It Is, Why It Happens, and How to Stop It
Root rot. Just the name makes plant parents cringe. It’s sneaky, it’s smelly, and worst of all—it can take down your favorite plant fast if you don’t catch it in time. But don’t worry—we’re here to he... ...more
The Dirt on Plant Care
December 01, 2024•1 min read
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