Frequently Asked Questions
What’s the difference between Clippings, Rootlings, Babies, and Plants?
Clippings
Come with at least 1 healthy leaf and 1 node, ready to root however you choose—whether in water, moss, or soil.
Rootlings
Come with at least 1 healthy leaf and a minimum of 1” established roots, started in either water or a sphagnum moss/perlite mix, ensuring a strong start for continued growth.
Babies
Arrive in a 2.5” pot with our house blend soil, featuring at least 2–3 healthy leaves and a minimum root length of 2”.
Plants
Come in a 4” pot with mature leaves and a well-established root system, ready to thrive in their new home.
Disclaimer: Plants are living things, and growth outcomes may vary based on care and environmental conditions. Each product is carefully hand-selected to ensure quality and readiness for its next stage of growth.
Ordering & Shipping
How long will it take to receive my order?
We typically process orders within 2-3 business days, and shipping takes an additional 3-7 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on orders over $40, because everyone deserves a little green magic without extra costs.
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with a tracking link to keep an eye on your new leafy friends.
Plant Care
Will my plant cutting come with care instructions?
Yes! Every cutting comes with a simple care guide to help it thrive from day one.
What should I do if my plant cutting doesn’t root?
Propagation can be a learning process! If you're having trouble, check our blog for tips or reach out—we’re here to help!
Are your propagation supplies beginner-friendly?
Absolutely! Our tools are selected to make plant care easy and fun for everyone, whether you're a first-time plant parent or a seasoned pro.
Returns & Refunds
Can I return a plant clipping if it doesn’t grow?
Unfortunately, live plant clippings are non-returnable. But don’t worry—reach out to us, and we’ll troubleshoot together!
What if my order arrives damaged?
While this rare happens, we don't have nay control over what happens during shipping. Please email us a photo of the damage within 7 days, and we’ll make it right.
General Questions
Do you use eco-friendly packaging?
Yes! We do our best to minimize waste and use sustainable, earth-friendly packaging wherever possible.
How can I contact you if I have more questions?
You can reach us anytime by sending us an email at [email protected]. We’re here to help!
Shipping Policy
All orders are processed within 2-3 business days. Shipping times vary depending on location but typically take 3-7 business days. If your order arrives damaged, please contact us within 7 days for assistance.
Return & Refund Policy
We accept returns on unused tools and accessories within 14 days of delivery. Unfortunately, live plant clippings cannot be returned. Please reach out if you experience an issue with your order.
Privacy Policy
Your privacy is important to us. We only collect the information necessary to fulfill orders and keep you updated on our latest plant care tips and offers. You can unsubscribe from emails at any time.
Terms of Service
By placing an order with Roots 2 Plant, you agree to our terms and conditions. While we provide care instructions, plant growth results may vary depending on care and environmental factors.
Let’s Talk Plants
Discover simple care guides, propagation tips, and everything you need to keep your plants happy and healthy. Let’s grow together, one blog post at a time!
Watering 101: Don’t Kill Your Plants With Kindness
Watering 101: Don’t Kill Your Plants With Kindness
Category: Plant Parent Essentials
Let’s be honest: most houseplants aren’t dying from neglect… they’re drowning. Overwatering is the #1 plant killer, but it’s also super easy to avoid once you learn how to water like a pro.
Here’s how to keep your plants hydrated, happy, and thriving—without turning their roots to mush.
💧 First Rule: Check Before You Water
Don’t just water on a schedule. Stick your finger about an inch into the soil—
Dry? Time for a drink.
Still moist? Leave it alone.
Pro tip: A Clear Nursery Pot makes it way easier to see how wet your soil really is.
🚰 The Right Way to Water
Water slowly until it runs out the bottom of the pot
Empty any excess water from trays
Never let your plant sit in soggy soil (they hate wet feet!)
🌿 Use the Right Soil
Good drainage is everything. Our Signature Grow Mix is designed to hold just enough moisture without staying wet—perfect for preventing root rot and keeping those roots breathing.
🌊 Watering Red Flags
🚩 Yellowing leaves
🚩 Mushy stems or a funky smell
🚩 Soil that never dries out
All signs you might be overwatering (yep—even if it feels like you’re being nice).
Final Root Tip
When in doubt—wait it out. Most plants would rather be slightly dry than soaking wet. And if you’re transitioning from water propagation? Add a drop of Root Boost to the soil when planting to help reduce stress and support strong new growth.
Still not sure when to water?
Start with Clear Nursery Pots, repot into Signature Grow Mix, and keep Root Boost on hand for when your plant needs a little extra TLC.
Ready to Grow with Us?
Your plant paradise is just a click away.
Every root has a story, and we can't wait to see yours grow…
Where Roots Begin
and Plants Flourish
Collections
Baby Roots Collection
Tools to Thrive
Plant Parent Essentials