Frequently Asked Questions
What’s the difference between Clippings, Rootlings, Babies, and Plants?
Clippings
Come with at least 1 healthy leaf and 1 node, ready to root however you choose—whether in water, moss, or soil.
Rootlings
Come with at least 1 healthy leaf and a minimum of 1” established roots, started in either water or a sphagnum moss/perlite mix, ensuring a strong start for continued growth.
Babies
Arrive in a 2.5” pot with our house blend soil, featuring at least 2–3 healthy leaves and a minimum root length of 2”.
Plants
Come in a 4” pot with mature leaves and a well-established root system, ready to thrive in their new home.
Disclaimer: Plants are living things, and growth outcomes may vary based on care and environmental conditions. Each product is carefully hand-selected to ensure quality and readiness for its next stage of growth.
Ordering & Shipping
How long will it take to receive my order?
We typically process orders within 2-3 business days, and shipping takes an additional 3-7 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on orders over $40, because everyone deserves a little green magic without extra costs.
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with a tracking link to keep an eye on your new leafy friends.
Plant Care
Will my plant cutting come with care instructions?
Yes! Every cutting comes with a simple care guide to help it thrive from day one.
What should I do if my plant cutting doesn’t root?
Propagation can be a learning process! If you're having trouble, check our blog for tips or reach out—we’re here to help!
Are your propagation supplies beginner-friendly?
Absolutely! Our tools are selected to make plant care easy and fun for everyone, whether you're a first-time plant parent or a seasoned pro.
Returns & Refunds
Can I return a plant clipping if it doesn’t grow?
Unfortunately, live plant clippings are non-returnable. But don’t worry—reach out to us, and we’ll troubleshoot together!
What if my order arrives damaged?
While this rare happens, we don't have nay control over what happens during shipping. Please email us a photo of the damage within 7 days, and we’ll make it right.
General Questions
Do you use eco-friendly packaging?
Yes! We do our best to minimize waste and use sustainable, earth-friendly packaging wherever possible.
How can I contact you if I have more questions?
You can reach us anytime by sending us an email at [email protected]. We’re here to help!
Shipping Policy
All orders are processed within 2-3 business days. Shipping times vary depending on location but typically take 3-7 business days. If your order arrives damaged, please contact us within 7 days for assistance.
Return & Refund Policy
We accept returns on unused tools and accessories within 14 days of delivery. Unfortunately, live plant clippings cannot be returned. Please reach out if you experience an issue with your order.
Privacy Policy
Your privacy is important to us. We only collect the information necessary to fulfill orders and keep you updated on our latest plant care tips and offers. You can unsubscribe from emails at any time.
Terms of Service
By placing an order with Roots 2 Plant, you agree to our terms and conditions. While we provide care instructions, plant growth results may vary depending on care and environmental factors.
Let’s Talk Plants
Discover simple care guides, propagation tips, and everything you need to keep your plants happy and healthy. Let’s grow together, one blog post at a time!
Let’s Talk Dirt: Why Your Soil Mix Matters
Let’s Talk Dirt: Why Your Soil Mix Matters
Category: Plant Parent Essentials
Spoiler alert: Not all soil is created equal. If you’ve ever tossed a plant into a random bag of “potting soil” and wondered why it stopped thriving… the problem might be under your roots. 🫣
Soil isn’t just dirt—it’s your plant’s home, food source, and support system. The right mix helps with drainage, aeration, and water retention, so your plant isn’t drowning one day and bone-dry the next.
What Good Soil Should Do
✔️ Drain fast (no soggy roots!)
✔️ Hold just enough moisture
✔️ Let roots breathe
✔️ Support healthy growth and stability
✔️ Be tailored to your plant type (succulent vs. tropical = different needs)
That’s Why We Made:
✨ Signature Grow Mix – Our premium, house-blend soil mix designed for houseplants of all kinds. Whether you’re potting up a Pothos or a Pink Princess, this stuff helps roots do what they do best: grow!
It’s made with:
Lightweight organic materials
Extra aeration support
Drainage helpers to prevent root rot
Nutrient-rich goodness (no fillers here!)
Pro Tip
If your soil smells funky, stays wet forever, or compacts tightly—it’s time to repot. Fresh soil = fresh start.
Want happy roots and healthy growth?
Grab a bag (or two) of Signature Grow Mix in our shop. Your plants will thank you—with new leaves, fast growth, and less drama.
Ready to Grow with Us?
Your plant paradise is just a click away.
Every root has a story, and we can't wait to see yours grow…
Where Roots Begin
and Plants Flourish
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